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Refund and Returns Policy

Overview

Supercraft provides digital game server hosting services. Because there is no physical product to return, our policy focuses on refunds for new customers.

2-Day Refund Policy

New customers can request a full refund within the first 2 calendar days of their first subscription. Refunds do not apply to renewals or subsequent upgrades.

How to Request a Refund

  • Cancel the server in your panel during the first 48 hours.
  • Contact support at support@supercraft.host or via Discord with your email and server ID.

Refunds are processed by the payment vendor and typically appear within 1–5 business days. Refunded services may be terminated immediately.

Exclusions

  • Requests submitted after 2 days or for recurring invoices are not eligible.
  • Accounts violating our Terms of Service are not eligible.

Need Help?

Contact us at support@supercraft.host if you have questions about refunds.

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Terms of Service

General

By using this service, you agree to be bound by these Terms. We reserve the right to modify or replace these Terms at any time.

Billing

We use Stripe for secure payment processing. Each server will be automatically billed monthly to the Stripe/PayPal account associated with your Supercraft account. All monthly charges are visible in your customer Control Panel.

Cancellation

Servers can be canceled at any time. Once canceled, the associated Stripe/PayPal subscription is also canceled, and no further charges will apply. Please note that any invoices created while your subscription was active (but not collected due to insufficient funds) may still be collected by Stripe/PayPal after cancellation. After canceling, your server remains active and accessible until the end of the current billing period. Once the paid period expires, the server is subject to being disabled and deleted. If your cancellation includes a refund, the server is immediately deleted. Account deletion automatically triggers server cancellation. Canceling a subscription is the customer's responsibility. Not using the service does not eliminate our obligation to pay for allocated resources. After cancellation, please verify that your subscription status has changed and that you received a confirmation email. Refund requests based on forgetting to cancel (without intent to continue using the service) will be rejected.

2-Day Refund Policy

New customers are entitled to a refund during their first 2 days of service (inclusive of the first day). Refunds do not apply to recurring payments. Each customer is entitled to only one refund. Subsequent refund requests for new subscriptions (including upgrades) will be rejected. Refund requests submitted more than one day after cancellation will be rejected. Refunds are processed by the payment vendor and typically take 1-5 business days. Refunded services may be terminated immediately. Upon termination, there is no further obligation for support. The refunded amount will be reduced by the payment processor fee (which PayPal and Stripe do not return). Refunds are not guaranteed for accounts violating these Terms.

Warranties

This service is provided "as is" without any warranty. Service may be interrupted at any time. Your server may be deleted by us at any time. If this occurs without notice, you will be refunded for the current billing period (provided the reason was not related to a violation of these Terms). When deletion occurs with one month's notice, no refund is due.

If you do not cancel but your payment cannot be collected (after multiple attempts), we will stop your server, disable it, and schedule it for deletion.

Support is provided by email and Discord (requests without account details may not be supported). We typically respond to every request, sometimes within minutes, sometimes within hours. However, this follows a "best-effort" model (no SLA defined), and we assess priorities according to plan tier and issue severity. Service problems are treated with the highest priority, while questions about game tweaks from S-plan subscribers receive the lowest priority.

Conditions Classified as "Service Not Available"

  1. The administrative panel interface is inaccessible, preventing game management.
  2. Inability to start a game server, preventing you from creating or launching a new game session.
  3. Inability to establish a connection to a game server. Note: Issues on the customer's side are excluded from this condition.

Conditions Not Classified as "Service Not Available"

  1. Data loss attributable to in-game bugs.
  2. Suboptimal frames per second (FPS) performance, as this is evaluated subjectively.
  3. Ping levels not meeting user expectations, which can be subjective and influenced by the user's network conditions.
  4. Game or modification instability, such as process crashes, is not considered a service availability issue.

Acceptable Use

Your service may be stopped if you are found to be using it for unlawful or unintended activities. This also includes intentional acts of negative publicity such as unjust negative reviews, hateful comments, hate speech, and similar conduct.

If you have questions about these terms or your account status, contact us at support@supercraft.host or via Discord.



Supercraft Hosting

Life's too short to set up game servers yourself

Instant setup, clean controls, and real humans behind support. We handle the hardware and ops so your crew can play.

Launch in minutes
DDoS protection
Global locations
24/7 support

Hosting built for players, not sysadmins

We make game server hosting feel effortless. Our mission is to deliver game server hosting as a service with great value, fast setup, and a UI that does not get in the way of play. We support 7 Days To Die, Palworld, Satisfactory, Project Zomboid, Valheim, Factorio, Necesse, and V Rising.

Ops handled, so you can just play

  • 01Instant deployments and guided setup for new hosts.
  • 02Custom admin panels that simplify backups, mods, and configs.
  • 03Dedicated Linux hardware across US West (Oregon), US East (Virginia), US North-East (Toronto), Europe West (Paris), and Australia (Sydney).
  • 04Support that actually responds when your server is on the line.
10k+Servers hosted
2021Founded
5 regionsGlobal coverage

Dedicated hardware, real performance

We host on dedicated Linux machines with high‑clock CPUs, NVMe storage, and generous RAM so your world loads fast and stays stable. Regions cover North America, Europe, and Australia to keep ping low for global squads.

  • 01Low‑latency networking for co‑op and modded play.
  • 02Automated provisioning so you launch in minutes.
  • 03Backups, console access, and clean mod workflows.

Bundles, guarantees, and perks

We keep pricing honest with clear plans, upgrade paths, and a short refund window for new orders. Promotions bundle popular titles so groups can rotate games without extra hassle.

  • 01Palworld + Valheim + Satisfactory bundles during promos.
  • 02Factorio bundles with Valheim and Satisfactory during promos.
  • 03Secure payments and fast support when you need it.

Who we are built for

Supercraft is for players who want a stable server without babysitting configs. We keep the options curated and tested so you can launch fast, play longer, and avoid the common pitfalls of DIY hosting.

In 2021 we had an idea to simplify game server hosting

We started as dedicated hosting for 7 Days To Die. In less than two years we have thousands of subscriptions, a vibrant Discord community and we hit #1 positions in search engines.

7 Days To Die Server Hosting Rental

2021

7d2d.net is launched

2022

1000 hosted servers

2023

10k hosted servers

2024

Launch of supercraft.host - a multi-game hosting platform

2025

More games, smarter automation, and a bigger global footprint

★★★★★ Trustpilot Review Summary
"Reviewers overwhelmingly had a great experience with this company. Customers appreciate the company's service for its ease of use, quick setup, and reliable server performance. They also highlight the straightforward and intuitive interface, which simplifies server management. The promptness and helpfulness of the staff are consistently praised, with consumers noting the team's dedication to resolving issues and providing clear explanations.

People find the customer service exceptional, particularly the quick response times and the willingness of the support team to go above and beyond to assist with any problems. The affordability of the servers is also a significant advantage, with many reviewers noting the value for money, especially considering the generous disk and RAM allocations."
(Source: Trustpilot)
"Fair price, fast startup, solid provider."
(7D2D Hosting Customer)

We make self-hosting a foolish idea.
For a few bucks, you can play.
Do the right thing. Join us.

Looking for servers today? We run Palworld server hosting, Valheim server hosting, Satisfactory server hosting, Project Zomboid server hosting, Factorio server hosting, Necesse server hosting, and V Rising server hosting with quick setup.


What our users are saying

Awsome service. I just wish i could modify the files without having to download a backup editing it then loading the backup online.

S
St-Martin

I am a total nube but it was quick and easy to get a server running. Played a day horde night with my son and granddaughter in no time at all.

B
Boompa

Hello, I wanted to send a message as a guy who has been a network admin for 15 plus years, your service is absolutely fantastic and cheap as hell. It was so easy with the tutorial to upload my 7d files to the dedi and fully manage it thru the slick web ui. Keep doin what you’re doin y’all. Cheers.

I
Ian E.

Trustpilot


Get in Touch

Get in touch. We're always happy to hear what our users think about our product. If you have any question or suggestion, please shoot us a message via the form below or via email to support@supercraft.host or contact us via any of the social media channels you can find below. We do our best to answer every question.

Fastest response via Discord or email

If you need a fast setup right now, check our Palworld, Valheim, Satisfactory, Project Zomboid, Enshrouded, Factorio, V Rising, Vintage Story, or Necesse server hosting pages while we reply.

Contact us via email. We will respond as quickly as possible.

Important: Please provide all relevant details like order ID, game etc.

Email Supercraft hosting support

Connect with us on Discord

Chat with Supercraft hosting support on Discord

Contact form

You can also send us a message using contact form. Please provide your email address and all details relevant to your ask.

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Privacy Policy

Please read the following carefully, as it is legally binding.

General

What Data We Collect

When ordering or registering on our site, you may be asked to provide your login credentials and email address.

Use of Information

We use the information you provide when placing an order solely to complete that order. We do not share this information with outside parties except as necessary to complete that order.

We use reply-to email addresses to respond to emails we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website to receive our newsletter and updates on new products and services. Information you submit on our website will not be used for this purpose unless you complete the registration form.

When Information Is Collected

We collect information from you when you register on our site, place an order, or enter information on our site.

Use of Cookies

The Supercraft website may use "cookies" to help personalize your online experience. A cookie is a text file placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie.

Questions about this policy? Contact support@supercraft.host for assistance.

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