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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Get in Touch

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Your message has been successfuly delivered. We will contact you as soon as our team will review your message.

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Terms of Service

General

By using this service you agree to be bound by these Terms. We reserve the right to modify or replace these Terms at any time.

Billing

We use Stripe for secure payment processing. Each of your servers will be billed automatically every month to the Stripe/PayPal account associated with your SuperCraft account. All monthly charges will be visible in your customer Control Panel.

Cancellation

The server can be cancelled at any time. Once has been cancelled, the associated Stripe/PayPal subscription is also cancelled. There shall be no further charges. Note, that all invoices created while your subscription was active (but were not collected due to e.g. lack of funds) can be collected by Stripe/Paypal even after you cancelled. After cancelling the server itself is not deleted, is running and is available till the end of the paid period. You may or may not decide to use it. Later on, when the paid period has passed, it is subject to disabling and deletion. If your cancellation is refunded, the server is immediately deleted. Account deletion triggers server(s) cancellation. Cancelling a subscription is customer’s responsibility. The fact you are not using doesn’t mean we don’t have to pay for the resources allocated for you. After you have cancelled, please make sure the status of your subscription changed and whether you got a confirmation email. Request for a refund on the basis of forgetting to cancel (but not intending to use further) will be rejected.

2-Day Refund Policy

New customers are entitled to a refund during their first 2 days of using the service, i.e. first 2 days of being a customer (2 days inclusive of the 1st one). Refunds do not apply to recurring payments. The customer is entitled only to one refund. Subsequent refunds for new subscriptions (including upgrades) will be rejected. Refund requests submitted more than a day from cancellation will be rejected. Refund is processed by the payment vendor and takes usually 1-5 working days. Refunded (and cancelled service) may be immediately terminated. Upon termination, there is no further obligation for support. The refunded amount will be decreased by the payment processor fee (which PayPal and Stripe don’t return back).

Refunds are not guaranteed for accounts violating these Terms.

Warranties

This service is provided “as is” without any warranty. Service may be interrupted at any time. Your server may be deleted by us at any time. If it happens without notice, you will be refunded for the current billing period (given the reason was not related to the terms violation). When with a month’s notice, then is not subject to refund.

If you don’t cancel, but your payment can’t be collected (it is tried a few times) – we stop your server, disable it and schedule for deletion.

Support is provided by email and Discord (request w/o account details may not be supported). Typically we respond to every request and sometimes it is in a matter of minutes, sometimes hours. Note, however, that it’s a “best effort” model (no SLA defined) and we have to assess priorities according to the plan tier and the issue itself. Problems with the service are treated with the highest priority, but by comparison e.g. questions about game tweaks coming from S-plan subscribers have the lowest priority.

Conditions Classified as “Service Not Available”

  1. The administrative panel interface is inaccessible, preventing game management.
  2. Lack of technical capability to initiate a game server, hindering the ability to recreate or set up a new (fresh) game session.
  3. Unavailability of technical means to establish a connection to a game server. Note: Issues on the customer’s side are excluded from this condition.

Conditions Not Classified as “Service Not Available”

  1. Data loss attributable to in-game bugs.
  2. Suboptimal frames per second (FPS) performance, as this is subjectively evaluated.
  3. Ping levels not meeting user expectations, which can also be subjective and influenced by the user’s network conditions.
  4. Game or modification instability, such as process crashes, not considered a service availability issue.

Acceptable use


Your service may be stopped if you are found to be using it for unlawful or unintended activities. This also includes intended acts of negative PR like e.g. unjust negative reviews, hateful comments, hate speech etc.


Life’s too short to set up game servers yourself

We host game servers… so you don’t have to!


We are a game server hosting provider. We help gamers have fun playing their favorite game. Our mission is to provide game server hosting as a service with great value at affordable prices. We are a game server hosting provider for gamers. We offer hosting and rental for games like 7 Days To Die, Palworld, Enshrouded, Satisfactory, Project Zomboid and Valheim. We provide custom admin panels so that the user experience is simple and intuitive.

Games should be just fun and not wrestling with servers. Leave that for our hosting automation. We are obsessed with self-service and want this to go beyond any limits. We believe we have achieved a top-class user experience for inexperienced users. We host on dedicated servers with Linux and strong hardware specs. Our locations are Canada, USA, Germany, France, and Australia. We are always here for you to help.

In 2021 we had an idea to simplify game server hosting

We started as a dedicated hosting for 7 Days To Die. In less then two years we have thousands of subscriptions, a vibrant Discord community and we hit #1 positions in search engines.

7 Days To Die Server Hosting Rental

2021

7d2d.net is launched

2022

1000 hosted servers

2023

10k hosted servers

2024

Launch of supercraft.host – a multi-game hosting platform

“Fair price, fast startup, solid provider.”
(7D2D Hosting Customer)

We make self-hosting a foolish idea.
For a few bucks, you can play.
Do the right thing. Join us.


What our users are saying

Solid hosting and responsive support. I use the server for streaming vanilla gameplay with multiple users (from around the world) using Twitch integration. Canadian server Map size 8k max 16 players Any questions or concerns I have are usually hashed out within an hour through their discord. Price is fair, latency is low

F
FknDonnie

The server was up and running in seconds, easy setup, easy Mod setup. Server has been running, as MK would say it Flawlessly. Very happy.

E
Eric

Supercraft has been a great host. I'm running my second 7d2d server now. Installing server-side mods, making config changes, and backing up worlds has been simple. Scott

S
Scott

Trustpilot


Get in Touch

Get in touch. We’re always happy to hear what our users think about our product. If you have any question or suggestion, please shoot us a message via the form below or via email to support@supercraft.host or contact us via any of the social media channels you can find below. We do our best to answer every question.

Contact us via email. We will respond as quickly as possible.

Important: Please provide all relevant details like order ID, game etc.

Send an email

Connect with us on Discord

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Contact form

You can also send us a message using contact form. Please provide your email address and all details relevant to your ask.


Please read the following carefully as it is legally binding.

General

What data we collect

When ordering or registering on our site, as appropriate, you may be asked to enter your login and email address.

Use of information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our newsletter as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

When information is collected?

We collect information from you when you register on our site, place an order or enter information on our site.

Use of cookies

The Supercraft website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

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