The Front Server Troubleshooting Guide

Common issues with The Front dedicated servers and how to fix them. Follow these solutions before contacting support.

Connection Issues

Connection Failed

Symptoms: Players cannot join, timeout errors

Causes:

• Port forwarding incorrect or missing
• Firewall blocking connections
• Server version mismatch
• IP address changed

Solutions:

1. Verify port forwarding: UDP 7777, 27015, 27016
2. Check firewall: sudo ufw status on Linux
3. Update server to latest version
4. Confirm correct IP in config

Server Not Showing in Browser

Symptoms: Server exists but invisible to players

Solutions:

1. Check QueryPort in GameUserSettings.ini (default 27015)
2. Verify query port forwarded: UDP 27015
3. Check Steam master server connection
4. Restart server after config changes

Performance Issues

Server Lag

Symptoms: Rubber-banding, delayed actions, low FPS on clients

Causes:

• Insufficient CPU/RAM
• High player count for hardware
• Complex bases and structures
• Network latency

Solutions:

1. Upgrade hardware resources
2. Reduce max player count in config
3. Increase tick rate for smoother play
4. Optimize network settings

Frequent Crashes

Symptoms: Server shuts down unexpectedly

Solutions:

1. Check logs: TheFront/Saved/Logs/
2. Verify all config files are valid
3. Update graphics drivers
4. Check disk space (need at least 50GB free)
5. Reduce max players if resource exhaustion

Startup Issues

Server Won't Start

Causes:

• Missing dependencies
• Corrupt server files
• Port already in use
• Invalid configuration

Solutions:

1. Reinstall server from SteamCMD
2. Check ports aren't blocked: netstat -an | grep 7777
3. Validate config file syntax
4. Run server with -log flag for diagnostics

Authentication Errors

Symptoms: "Authentication Failed" when connecting

Solutions:

1. Verify Steam is running on client
2. Check server password in config
3. Restart Steam client
4. Check Steam server status

Configuration Issues

Settings Not Applying

Solutions:

1. Edit correct config file (GameUserSettings.ini)
2. Restart server after changes
3. Check for typos in config
4. Verify file encoding (UTF-8)

Save File Corruption

Solutions:

1. Restore from recent backup
2. Check disk health with SMART tools
3. Ensure sufficient disk space before saves
4. Consider increasing save interval

Getting Help

When to Contact Support

Contact support if:

• Multiple servers affected
• Issue persists after all troubleshooting steps
• Hardware meets requirements but performance is poor
• Unknown errors in logs

Information to Provide

• Server specs (CPU, RAM, OS)
• Current player count
• Exact error messages
• Relevant log file excerpts
• Steps to reproduce