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Refund and Returns Policy

Overview

Supercraft provides digital game server hosting. Because there is no physical product to return, our policy focuses on refunds for new customers.

2-Day Refund Policy

New customers can request a full refund within the first 2 calendar days of their first subscription. Refunds do not apply to renewals or subsequent upgrades.

How to request

  • Cancel the server in your panel during the first 48 hours.
  • Contact support at support@supercraft.host or via Discord with your email and server ID.

Refunds are processed by the payment vendor and typically appear within 1–5 business days. Refunded services may be terminated immediately.

Exclusions

  • Requests after 2 days or for recurring invoices are not eligible.
  • Accounts violating our Terms of Service are not eligible.

Need help?

Contact us at support@supercraft.host if you have questions about refunds.

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